Shipping
How can I combine orders ?
Because we have to wait for your products to arrive at our HQ we offer you to combine your orders with new orders :)
So during the time your order satatus says "processing" you're able to combine it with a new product. It is an option when checking out you can choose your order number and pay a discounted price for the extra product.
How much is shipping for my Country?
We ship all our packages with TNT Netherlands and they charge us fixed prices by the Kilo. Below you can find a detailed list of prices for each country:
| Country | Price |
| Netherlands | € 5,95 |
| Belgium, Germany | € 12,50 |
| Luxembourg, France, UK, Italy, Austria, Denmark, Sweden | € 14,95 |
| Spain, Czech Republic, Finland, Hungary, Poland, Slovakia, Slovenia | € 18,95 |
| Rest of Europe | € 22,95 |
| Rest of World | € 25,95 |
Why is the shipping fee is so high ?
This is because every package is insured and TNT is charging us fixed prices on the packages for every country, we can't change this and no we won't ship with another parcel service... sorry!
How long must I wait for my order ?
After the 24 hours all paid orders are counted and ordered at the wholeseller. It takes between 2 - 10 business days for the products to arrive at our HQ, after they arrive we'll pack and send them to you and you'll be notified through email. The duration of the delivery depends on TNT but below we made an list with delivery estimates
| Country | Delivery estimate |
| Netherlands | 1 - 2 days |
| Belgium, Germany | 2 - 3 days |
| Luxembourg, France, UK, Italy, Austria, Denmark, Sweden | 2 - 4 days |
| Spain, Czech Republic, Finland, Hungary, Poland, Slovakia, Slovenia | 2 - 6 days |
| Rest of Europe | 4 - 10 days |
| Rest of World | 6 - 12 days |
Shipping
- How can I combine orders ?
- How much is shipping for my Country?
- Why is the shipping fee is so high ?
- How long must I wait for my order ?
My order
- How can I track my order ?
- When will my order be sent ?
- Can I add more products to my order ?
- I've received the wrong item
Payment
- Can I pay through banktransfer ?
- What is Multisafepay ?
- I don't understand how to pay order ?
- Do I pay a fee for using a creditcard ?